Two of my colleagues (Deborah Beckett and Elizabeth Urello) and I spoke about support at WordCamp Philadelphia this weekend. This is a modification of the talk I did in Nicaragua a few weeks ago. Elizabeth Urello gets credit for the original idea š
Sadly, these images don’t let you hear our delightful anecdotes and as I like simple slides with not too much info you will just have to imagine the spoken bit. Someday soonish I am sure it will be up on WordCamp.tv. So stay tuned.
Here are the slides:
Karen Alma 
Thanks so much for posting this, Karen. I’ve been trying to help out in the WordPress.com forums lately and these steps are super insightful. I think number one is critical. I often feel like “I don’t want to insult the user. What if they already know what I’m about to tell them?” But often it is basic information that solves the problem, and once the user has that information, it becomes as basic to them as it was to me when I told them. So glad to have the additional tips as well – thanks!
You are welcome! Glad it was helpful š
Reblogged this on Accismus and commented:
On Saturday, my colleagues and I gave a talk at WordCamp Philly on how to get a reputation for outstanding support without significantly increasing the time you spend giving it. If you’re a developer, designer, or website builder (or if you ever have occasion to work with clients), check out our slides here!
Karen… lost your email address. Let me know if you need help at Wordcamp ABQ this year. Hope all is well! Max (max@maxbloom.com)
Will do, Max š